Print Solutions Specialist

Matt Hicks

A Print Solutions Specialist with hands-on expertise in Kyocera and Epson hardware and software. I work with enterprise print management platforms such as PaperCut, MyQ, and cloud-based document workflows. I work with businesses of all sizes to modernize how their offices handle printing, scanning, and document flow. My current focus is on replacing outdated workflows with secure solutions that connect directly to modern document management and sharing.

I'd love to talk!

By the numbers
2,900+
Devices managed
7
Vendor certifications
3+
Years in technical roles
7+
Years in customer-facing roles
Available โ€” Omaha, NE

What I do best

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Technical Support & Installation

Collaborating with client IT teams to scope, plan, and execute complex software integrations in Windows and networked environments, with hands-on support from install through post-deployment.

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Pre-Sales Solutions Engineering

Conducting software demos, participating in sales calls, and serving as the technical bridge between sales teams and customer IT departments throughout the evaluation and implementation process.

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Workflow Modernization

Migrating clients from legacy scan-to-email (SMTP) and scan-to-folder protocols to modern, cloud-based document solutions โ€” bringing efficiency and security to organizations stuck on outdated infrastructure.

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Enterprise Fleet Management

Deploying and administering print management platforms including PaperCut MF, MyQ, Umango, and Kyocera Cloud Capture across SMB and enterprise accounts โ€” managing 3,000+ devices end-to-end.

Where I've been

Aug 2025 โ€“ Present All Makes Office Equipment Co. ยท Omaha, NE
Print Solutions Specialist

Promoted to an expanded role encompassing pre-sales consulting, enterprise software deployment, and cross-functional customer engagement.

  • Conduct pre-sales demos and participate in sales calls as the primary technical advisor for software solutions
  • Serve as the liaison between the sales team and customer IT departments during evaluation and implementation
  • Manage deployments and provide technical support for a 3,000+ device fleet serving SMB and enterprise clients
  • Leading modernization initiative migrating clients from legacy SMTP and scan-to-folder to cloud-based document workflows
  • Deploy PaperCut MF, MyQ, Umango, and Kyocera Cloud Capture; support wide-format Epson plotter installations with Adobe Acrobat-based workflows
Sept 2024 โ€“ Aug 2025 All Makes Office Equipment Co. ยท Omaha, NE
IT Support Specialist
  • Installed and supported a full fleet of office equipment including Kyocera and Epson devices, wide-format plotters, and ClickShare collaboration systems
  • Managed KFS, ERS, and SMTP2GO platforms to configure device groups, push firmware updates, and maintain scan and network settings
  • Utilized remote viewing tools to diagnose and resolve client issues; modified MDF/IDF network configurations to ensure device connectivity
Oct 2022 โ€“ Sept 2024 Creighton University โ€“ Division of IT ยท Omaha, NE
Tier 1 Help Desk Technician
  • Provided IT support across 4 Creighton campuses including the dental clinic, handling approximately 1,200 calls and 300 walk-up requests
  • Diagnosed and resolved hardware, software, and network issues; escalated complex cases with clear documentation
  • Consistently chosen as go-to escalation contact for complex issues by colleagues and supervisors

Vendor-certified expertise

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PaperCut Hive โ€” Tech Foundation
PaperCut
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PaperCut MF โ€” Tech Foundation
PaperCut
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PaperCut MF โ€” High Availability
PaperCut
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Kyocera Cloud Capture
Kyocera
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Kyocera Cloud Print and Scan
Kyocera
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MyQ Roger โ€” Certified Technician
MyQ
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MyQ X โ€” Certified Technician
MyQ

The tools I work with

Print Management

PaperCut MFPaperCut HiveMyQ XMyQ RogerUmango

Hardware & Devices

Kyocera MFPsEpson Wide-FormatClickShare36" Plotters

Cloud & Workflow

Kyocera Cloud CaptureKyocera Cloud PrintSMTP2GOCloud Migration

Platforms & Tools

Windows ServerAdobe AcrobatAdobe PhotoshopAdobe InDesignKFS / ERS

Networking

MDF/IDF ConfigDevice NetworkingSMTP / Scan ProtocolsRemote Diagnostics

Always learning

B.S. Information Technology
Bellevue University
2025 โ€“ Present ยท Omaha, NE
Computer Science Coursework
Creighton University
2020 โ€“ 2024 ยท Omaha, NE

Includes Adobe Photoshop & InDesign (Graphic Design)

A bit more about me

I got into IT because I love curating experiences tailored to individual needs โ€” whether that's designing a print management solution for a 450+ device enterprise or helping my mom pick the right laptop for work. My favorite part about it is creating relationships through what I do, created by the process of understanding those needs, proposing the best solutions, and building trust (on both sides) in the partnership.

Other than the exciting world of print solutions, I love diving into projects that allow me opportunities to learn! Woodworking is a big one โ€” I also like consumer electronics, geography, local history, information archival, and I can even juggle.

๐Ÿฆ…
Eagle Scout โ€” Class of 2019
Troop 1969 ยท Corona, CA โ€” the highest rank in Scouting, earned through leadership, service, and perseverance.
๐Ÿ€
Youth Basketball Coach
YMCA ยท Fall 2025 โ€” coaching the next generation and keeping it fun.
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Based in Omaha, Nebraska
Working with SMB and enterprise clients across the region.

Let's connect

I'm always up for a chat. Reach out via email or connect with me on LinkedIn โ€” I'd love to hear from you!